Excellent comment. I totally agree, LLMs aren’t about replacing humans, they should be about supplementing the human in the loop. Empowering them by addressing the common issues first, and then passing it off to the customer support personnel with a summary of all attempts at solutions, and that way really speed up the ability of the exp…
Excellent comment. I totally agree, LLMs aren’t about replacing humans, they should be about supplementing the human in the loop. Empowering them by addressing the common issues first, and then passing it off to the customer support personnel with a summary of all attempts at solutions, and that way really speed up the ability of the expert, for some reason everyone tried to replace humans because how impressive it seemed without understanding that it’s a tool that works with averages, not with the outliers.
Excellent comment. I totally agree, LLMs aren’t about replacing humans, they should be about supplementing the human in the loop. Empowering them by addressing the common issues first, and then passing it off to the customer support personnel with a summary of all attempts at solutions, and that way really speed up the ability of the expert, for some reason everyone tried to replace humans because how impressive it seemed without understanding that it’s a tool that works with averages, not with the outliers.